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DM Software Support services provide Dialog Manager users with efficient and easy access to assistance on normal workdays. Especially in situations where a consultant on site is not necessary.
Everyday Dialog Manager users may have a standard Support agreement - on a continuous basis - to be able to get assistance to refresh or expand their knowledge of the system. This at a pace that complies with their specific daily tasks.
The Dialog Manager functionality pallet is so huge that many users realize new ways of applying the system or they just decide to transfer more of their tasks to Dialog Manager. This means that many users quickly realize that Support can become more of a sparring partner with time.
Customers can benefit from the following Support products:
Silver
Silver support subscription provides the user with online support with a minimum amount of standard Dialog Manager weekly service time available. This type of Dialog Manager support is ideal for the user that needs occasional guidance within standard features and many kinds of problem solving.
Gold
Gold s upport subscription provides the user with online support with medium amount of standard and advanced Dialog Manager weekly service time available. This type of Dialog Manager support is designed to accomodate more questions from - and guidance to often more advanced Users and Superusers .
Platinum
Platinum s upport subscription provides the user with online support with maximum amount of standard and expert Dialog Manager service time available. This type of support is to a large degree designed to meet requirements of Administrators and Superusers who often need expert advice on how to continuously administrate and maybe further develop the company's Dialog Manager installation.
Hotline +
Everyday Dialog Manager users may have a standard Support agreement - on a continuous basis - to be able to get assistance to refresh or expand their knowledge of the system. This at a pace that complies with their specific daily tasks.
A Hotline + support agreement provides the Dialog Manager user with access to support based on – not the standard Dialog Manager application – but the company’s current and updated Dialog Manager installation .
Several Dialog Manager customers have themselves – or asked DM Software consultants – to build unique features into their installation. When a user calls in with a question the DM Software support person have access to an updated copy of the installation and can much more accurately pinpoint and address the specific questions.
Emergency Support
Emergency Support may prove indispensable for customers whose Dialog Manager installation is a business critical solution. Emergency Support is a type of customer insurance that guarantees that consultancy assistance is available – within different time frames of own choice.
For some companies the direct or indirect costs caused by the fact that a certain application is not working properly for some time are completely unacceptable. This agreement ensures that consultants are more immediately available, e.g. in case of staff illness, no longer employed staff, critical delivery time, inadequate human resources, lack of specific knowledge, etc.
Emergency Support is available with all kinds of onsite consultancy, for all kinds of Dialog Manager related issues within the different turn-out hours: 4 , 8 , 24 or 40 hours.
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