As a well-known fact in most companies rare qualifications, i.e. experts, often prove to be more or less undesirable acquaintances for many payroll accountants. Yet, despite the fact that database maintenance and operations is made unheard off simple in Dialog Manager, for instance via the Database Manager module, some companies need to focus completely on the business itself – as opposed to the company toolbox.
As a result, as is increasingly the case today, many companies choose to outsource these administrative tasks that require a highly trained competence. DM Software currently offers to customers a Monitoring Service and a Hosting Service as described below.
Monitoring Service
Using Monitoring Service is the ideal way for customers to ensure that all major regular Dialog Manager jobs and transactions are monitored in detail, and in accordance with specific quality requirements. This service provides the customer with the knowledge that everything is running as scheduled, as designed, the application is performing as planned, data are imported and exported at the right time and in the right format, etc.
In other words, the service ensures that the specified and necessary quality of the business critical system is adhered at all times. DM Software personnel are experts in monitoring jobs and transactions. In case irregularities occur in the system DM Software personnel will alert the customer immediately with specific guidelines on how to correct the issue. To fully benefit from the Monitoring service it is recommendable to make use of a QA service.
Hosting Service
A Hosting Service is a unique all-in-one service that frees the customer for all the tasks in connection with running and servicing an application in-house. The Hosting service is available both between the customer and DM Software as well as via certified hosting partners.
The advantages of such a service are many – as are the arguments. One of the major tasks in connection with running your own application is the allocation of human resources, their wages and continuous training. The service allows you to focus on your business – and not administration of it.
Financial arguments must be considered as well. For some companies completely predictable costs - as with using a Hosting Service - ideal. The startup costs are eliminated as well as most of these costs are covered by the Hosting Agreement.
In connection with large development or pilot projects a Hosting Service may prove are very sound investment. For a period of time, the application is hosted, maintained and testet at DM Software – or hosting partner. The costs and risks are minimized in this was as most development and pilot projects have no predictable outcome.
DM Software, or relevant hosting partner, will continuously take care of application installation, operation system, database software – installation, maintenance and update. Our technical personnel possess all the necessary know-how to make sure that everything is optimized – at all times. And when staff illness occurs, and it always does sooner or later, there is always someone equally qualified to monitor the hosting tasks. |
