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Within the Financial Services & Insurance sector DM Software has made a significant difference for a number of Danish international companies. All companies there are facing unavoidable industry specific challenges such as some of the world's strictest person data regulatory obstacles, tightening competition and customer requirements - especially in terms of technology platforms. Read more about Financial Services & Insurance solutions here. Customers with proven Dialog Manager solutions within this sector include:
- Al Finans A/S
- Copenhagen Stock Exchange
- Danske Bank International
- ATP
- PFA
- PensionDanmark
- Nordania Leasing
>>AL FINANS A/S
Company Profile
Since 1935, AL Finans A/S has been on the market as a financing company. Al Finans is a subsidiary of Aktieselskabet Arbejdernes Landsbank, which is one of Denmark’s 9 biggest banks. Throughout the years the company has developed to become a specialist within factoring as well as financing and leasing solutions for cars, baths, IT, motorcycles, trucks and caravans.
Solution
Al Finans chose to implement a Dialog Manager solution within Marketing and Sales areas. The primary focus of the solution is to both improve new bizz efforts as well as up-sell efforts to existing customers. Through Dialog Manager campaigns and management reports Al Finans has been able to significantly improve sales results, or ROI. This in terms of both customer and lead sides.
>> COPENHAGEN STOCK EXCHANGE
Company Profile
Copenhagen Stock Exchange, a part of the Swedish OMX group and domiciled in Copenhagen, has a limited of customer group when measuring the number of companies. Though, at the same time several thousands of customers when measuring the number of contact persons. Each contact is in a number of different cases attached to several different companies, committees and organisations – and must be attended by different departments in Copenhagen Stock Exchange at the same time.
Solution
Copenhagen Stock Exchange found in Dialog Manager a solution that could gather primary information as well as correspondence and dialog related to the company’s many contact persons. With the solution data are managed and structured in a way that makes employees able to optimize the quality and efficiency of customer service. Another significant benefit for Copenhagen Stock Exchange is that their solution is easily adapted, using the Design Manager module, to accommodate market changes and thereby process requirements.
>> DANSKE BANK INTERNATIONAL
Company Profile
Established in 1976, Danske Bank International is with 100 employees a fully-owned Danske Bank Group subsidiary company. The company serves clients in more than 100 countries with focus areas such as international investment, wealth planning, private banking and asset management.
Solution
Danske Bank International chose to implement a Dialog Manager solution within Sales and Marketing areas to support and improve business processes around both private and professional customers.
>> ATP
Company Profile
With more than 4,4 million customers ATP Livelong Retirement ensures that practically all grown up
Danes recieve a suppliment to their public retirement means.
Today ATP is:
ATP is a concern which solves tasks for:
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Employers' association
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Labourmarket occupational disease safety
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Maternity.dk (Barsel.dk)
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DA-Maternity
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Holiday-Account
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Financingcontribution
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Earned-Incomes time of high prices Foundation
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Earned-Imcomes guarantee Fund
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Supplementary labour market pension for early retirement
The particularly Pensionsfond
Further more we solve tasks for individual retirement schemes
>> PFA
Company Profile
PFA is one of the leading suppliers of corporate benefit plans in Denmark. Approx one million Danes currently hold one or more of our products, which places us among the largest Danish life and pension companies.
PFA Pension is customer-owned, which means that we do not have a large group of shareholders who expects a high return on their investments. Instead, we want as large an amount as possible to be returned to our customers.
PFA cooperates with two of the largest international insurance networks, IGP in Boston and Swiss Life in Zürich. International risk diversification, commonly known as pooling, and risk hedging through these networks, also provide opportunity of increasing the value creation to our customers. PFA Pension – based on understanding. With our slogan, we want PFA to be known as the pension company which provides you with an overview of your benefit plan through competent advice, professional service and easy to understand communication.
Solution
>> PensionDanmark
Company Profile
PensionDanmark has 540,000 members who are employed in 35,000 private and public companies. As of 31 December 2007 PensionDanmark had EUR 9.3bn under management.
>> NORDANIA LEASING
Company Profile
Nordania Leasing is part of the Danske Bank Group. Nordania Leasing is one of the top Scandinavian providers of operational business financing. The company offers a number of different financing solutions within as diverse areas as agricultural machinery, trucks, cars, construction equipment, IT equipment, buildings and manufacturing equipment. Besides business financing, Nordania Leasing also offers a variety of professional consultancy services within a number of industries and products.
Solution
Nordania Leasing chose to implement a Dialog Manager solution to ensure efficient and effective pipeline and sales process management. At all times, the solution monitors all leads and customers in order to determine when the sales potential has reached a certain point.
Nordania Leasing always knows exactly what is in their pipeline and which phases, for instance, in the pipeline are the most critical in terms of ensuring sales commitment. By constantly analyzing the progress of the pipeline the company knows when to allocate resources to the right customers, and in this way optimize business processes.
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