Within the Healthcare & Medico sector DM Software has made a significant difference for a number of Danish companies. All companies there are facing indystry specific challenges such as strict person data regulations, tightening competition and customer requirements. Read more about Healthcare & Medico solutions here. Customers with proven Dialog Manager solutions within this sector include:
Coloplast Danmark A/S
>> AMOENA DANMARK
Company Profile
Amoena is a world-leading supplier within research, design and production of breast prostheses. The overall objective behind all development and production is to give back women their sense of life quality following breast cancer surgery. The name “Amoena” is Latin for beautiful, elegant and gracious. This is also incorporated into the company’s philosophy, and one of the major challenges in this to accommodate all the individual needs and preferences.
Amoena chose to implement a Dialog Manager solution in order to satisfy the individual needs and preferences of women on the many different markets around the world. Being a world-leading supplier of breast prosthetic products requires continuous efforts to improve internal sales processes as well as campaign management efforts. Through the help from selective modules of the Dialog Manager suite Amoena has been able to maintain the necessary competitive edge.
>> COLOPLAST AB (Sweden)
Company Profile
Coloplast AB is the Swedish subsidiary of the worldwide operating Coloplast Group. Coloplast is an innovative healthcare product and service company. Coloplast develops, markets and sells a large variety of products and services within the healthcare business areas: Ostomy, continence care, wound care, breast care and skin care. The overall objective of the Coloplast Group is to be the world’s preferred supplier of medical equipment and related services within the Coloplast business areas.
Solution
Coloplast AB implemented a Dialog Manager solution to strengthen and develop efforts to improve communication and responsiveness towards the endusers of the company’s products. Not only can Coloplast in this way experience improved enduser loyalty but also gather and analyze crucial feedback information that can help the company improve products to meet changing user requirements. Dialog Manager helps Coloplast AB to contribute to the Coloplast Group ambition to become the world’s preferred supplier of medical equipment within these product areas.
>> COLOPLAST B.V (Netherlands)
Company Profile
Coloplast B.V. is the Dutch subsidiary of the worldwide operating Coloplast Group. Coloplast is an innovative healthcare product and service company. Coloplast develops, markets and sells a large variety of products and services within the healthcare business areas: Ostomy, continence care, wound care, breast care and skin care. The overall objective of the Coloplast Group is to be the world’s preferred supplier of medical equipment and related services within the Coloplast business areas.
Solution
Coloplast B.V. implemented a Dialog Manager solution to strengthen and develop efforts in two separate areas. Fist to improve communication and responsiveness towards the endusers of the company’s products. Not only can Coloplast in this way experience improved enduser loyalty but also gather and analyze crucial feedback information that can help the company improve products to meet changing user requirements.
Second, the company also opted to implement a sales management system that helps improve sales process management, customer care and contract management. Altogether, Dialog Manager helps Coloplast B.V. to contribute to the Coloplast Group ambition to become the world’s preferred supplier of medical equipment within these product areas.
>> COLOPLAST nv/sa (Belgium)
Company Profile
Coloplast nv/sa is the Belgian subsidiary of the worldwide operating Coloplast Group. Coloplast is an innovative healthcare product and service company. Coloplast develops, markets and sells a large variety of products and services within the healthcare business areas: Ostomy, continence care, wound care, breast care and skin care. The overall objective of the Coloplast Group is to be the world’s preferred supplier of medical equipment and related services within the Coloplast business areas.
Solution
Coloplast nv/sa implemented a Dialog Manager solution to strengthen and develop efforts to improve communication and responsiveness towards the endusers of the company’s products. Not only can Coloplast in this way experience improved enduser loyalty but also gather and analyze crucial feedback information that can help the company improve products to meet changing user requirements. Dialog Manager helps Coloplast nv/sa to contribute to the Coloplast Group ambition to become the world’s preferred supplier of medical equipment within these product areas.
>> COLOPLAST DANMARK A/S
Company Profile
Coloplast Danmark A/S is a part of the worldwide operating Coloplast Group. Coloplast is an innovative healthcare product and service company. Coloplast develops, markets and sells a large variety of products and services within the healthcare business areas: Ostomy, continence care, wound care, breast care and skin care. The overall objective of the Coloplast Group is to be the world’s preferred supplier of medical equipment and related services within the Coloplast business areas.
Solution
Coloplast Danmark A/S implemented a Dialog Manager solution to strengthen and develop efforts to improve communication and responsiveness towards the endusers of the company’s products. Not only can Coloplast in this way experience improved enduser loyalty but also gather and analyze crucial feedback information that can help the company improve products to meet changing user requirements. Dialog Manager helps Coloplast Danmark A/S to contribute to the Coloplast Group ambition to become the world’s preferred supplier of medical equipment within these product areas.
