Every sector of the industry is facing intense competition. Among other things, each sector is embracing the Internet in different ways,
Modul Transport A/S
>> MACH
Company Profile
MACH is specialized within the complex world of inter-operator business, i.e. roaming. With more than 10 years’ industry experience MACH provides advanced inter-operator solutions to the telecommunications and data industry. The company helps their customers worldwide to develop and secure existing and new revenue business opportunities. Business areas include clearing and billing services within roaming, Interconnect, WLAN. Furthermore, the company specialises in value-added services such as revenue assurance, fraud detection, business intelligence, etc. Today MACH has more than 400 employees worldwide.
Solution
MACH chose to implement a Dialog Manager solution, among other things, to be able to gather a wide variety of business critical processes in the same software application. For a large number of users Dialog Manager is the primary and critical work tool across marketing and campaign management, sales, services and administrative departments. In addition, the Dialog Manager solutions also undertakes a vital role in connection with the company’s call center where all dialogue is automatically filed to help paint the complete customer relationship picture.
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>> DHI
Company Profile
DHI Water & Environment is specialized within health and environment for the industrial sector. The company has a long history of servicing the industry and authorities in Denmark as well as abroad in terms of most kinds of questions related to water, health and the environment. The company possesses extensive expertise within the fields of toxicology and eco-toxicology as well as being at the forefront of analysis into chemical substances and their effects on humans, animals and the environment.
Solution
Much of DHI’s work is based on Research & Development activities – these together with other types of complex projects, make significant demands on project management tools. Dialog Manager is the tool that helps DHI connect all the threads of a project at the same time as it keeps track of - and files all the correspondence and project details. In this way, as is crucial for highly complex biotechnology projects, the system saves the chronological history of a projects, and equally important keeps track of which employees are to approve of what before a specific project can move forward.
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>> DAGBLADET BØRSEN
Company Profile
Founded in 1896, Dagbladet Børsen is one of the major and leading suppliers of business news regardless of chosen media. In other words, Dagbladet Børsen is a multimedia house with focus on national and international business news. The objective of the company has almost since its very beginning been not only to publish a business magazine but to create the indispensable tool for the modern business man and woman.
Solution
Dagbladet Børsen opted for a tailor-made Dialog Manager solution to manage the company’s membership activities, i.e. the Børsen Executive Club. With a constant influx of competing business news media, also international players with Internet based business communication, it is more relevant than ever to pay attention to giving members, the company’s loyal customers, a service level maybe beyond what they had imagined. In other words, with Dialog Manager Dagbladet Børsen is able to professionally handle all aspects of membership management with much efforts. With seamless integration to backoffice applications, even the financial side of the memberships are handled without Børsen Executive Club personnel are forced to make the same registrations more than once.
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>> TV2 ZULU
Company Profile
TV 2 Zulu is a TV channel in the ever-expanding TV 2 family of TV stations. TV 2 Zulu is the TV 2 sibling that somewhat stands out in the crowd of TV offspring. TV 2 Zulu chose the name “Zulu” to underline “the channel’s peculiarity and difference” – also evident in the channels logo which is a crude caricature of an African person standing with a spear. The channels mission is to produce quality TV that is able to satisfy and attract increasingly quality minded viewers between 15 and 40 years old in Denmark.
Solution
Satisfying the ambitions of TV 2 Zulu was no easy task. Yet, a Dialog Manager solution was chosen to, among other tasks, to manage the many complex efforts to increase the distribution of their TV channel among the many independent TV aerial associations in Denmark. We are talking about project management with a complexity and dimensions that is never seen in this way before. The many multi-dimensional contact and object management capabilities in Dialog Manager are exploited to launch all the right activities to the right people and associations at the right time.
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>> METRO SERVICE
Company Profile
Metro Service is the dedicated service organization for the new Copenhagen underground railway system, Metro. The Metro's railway system consists of fully automatic trains that link the different parts of the Danish capital. To continuously secure a smooth operating with a high commuter utilization level, the Metro Service company maintains the daily operations and maintenance related tasks of the Metro. One of the major success criteria is the customer service level, as in a time of “tug of war” between private and public transportation the commuters’ experiences when it comes to levels of service, information and accuracy are crucial in terms of their choice of transportation.
Solution
Metro Service chose to implement a Dialog Manager solution to be able to efficiently handle the high rate of dialogue with the Metro customers, commuters, etc. One of the many use areas is campaign management. Another important use area is management of user complaints, as the inter-dependency between railway and commuters is so important that too much emphasis cannot be placed on efficient handling of commuter complaints.
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>> MODUL TRANSPORT A/S
Company Profile
Modul Transport is an international transport company that offers all kinds of logistics and transport services. The company operates worldwide with door-to-door concepts by air, ocean and road. Modul Transport is specialized within certain transport areas and markets. Yet, the company’s real core product is highly qualified personal service. The prize of services on the transport service market can seem somewhat inscrutable, and as a result trust and commitment become key factors for the customer.
Solution
Modul Transport chose to implement a Dialog Manager solution to make them able to meet special demands and conditions related to deliveries. The solutions makes them able to handle both small and large customer relations as well as their network of partners, agents, suppliers, etc. Increasing competition on all markets makes it crucial to cultivate and to manage this network. Dialog Manager is the collective memory of the company, which means that all contracts, offers and correspondence are saved inside the system on the contact.
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