SAS Business Travel
>> DANSKE SPIL A/S
Company Profile
Dansk Tipstjeneste was founded in 1948 following a special “Danish Pools Act” by the Danish Parliament. The company’s shareholders are the Danish State with 80%, the Danish Sports Federation with 10%, and the Danish Gymnastics and Sports Association with 10%. Further, legislative changes has made it possible for Dansk Tipstjeneste to offer a large number of different betting options within five primary groups: Number games, sports games, instant scratch card games, horse and grey hound races and gaming machines. Dansk Tipstjeneste's games constitute more than 60% of the Danish gaming market, and they possess a network of dealers on 4,000 kiosks, betting shops and supermarkets.
Solution
Dansk Tipstjeneste chose to implement a Dialog Manager solution due to, among other things, the system’s ability to work together with their existing systems. Integration and exchange of data is crucial when it comes to managing such a complex business. For instance, when data is changed in one system Dialog Manager ensures that the changes are made in all systems. Dialog Manager is also used for other kinds of tasks such as report generation, segmentation, call center, etc.
>> KNUD WEXØE A/S
Company Profile
Knud Wexøe was established as a trading company in 1958. Through the years the company has developed and grown to become one of Denmark’s leading suppliers of low- and power current equipment and components.
Solution
After careful considerations Knud Wexøe chose to implement a Dialog Manager solution in order to help the company stay ahead of the competition. On this market no supplier is more established than lack of service and targeted communication quickly sends existing customers - and potential ones - directly into the arms of the competition. One of their key efforts revolves around efficient customer and lead dialogue, on the one hand, and improvement of knowledge sharing across the various departments, on the other hand. With Dialog Manager as the employees’ focal point they have been able to paint a more accurate and updated portrait of their customers. Another key benefit for Knud Wexøe is the fact that Dialog Manager has the tools that allow them to by their own efforts constantly adapt the system to changing needs.
>> MAX SIBBERN A/S
Company Profile
Established in 1950, Max Sibbern is today one of Denmark’s larges agencies for plumbing and heating equipment with products from Ifö as the cornerstone in the product assortment. The primary focus of the company is selling quality products that are environmentally friendly, water saving and the technologically right solutions to modern day houses.
Solution
>> SAS BUSINESS TRAVEL
Company Profile
SAS Business Travel is an airline company that focuses on meeting market demand from business travelers.
Solution
SAS Business Travel chose to implement a Dialog Manager solution to strengthen the company’s general Sales- and Marketing efforts. It was necessary for the company to possess tools to segment on quality-conscious customers and subsequently one-to-one campaigns to reach these customers with targeted cross-selling messages.
