Services handles the everyday contact with customers as well as planning and completion of customer specific assignments. This is to ensure optimum service to the individual customer as well as to obtain greatest possible synergy from experiences gathered from the individual customer solution. Services consists of two groups:
Support & Education
Consulting
is based on a wide academic, professional and technical background, which all in all makes Consulting able to contribute with constructive dialogue and consulting in connection with implementation of a Dialog Manager solution.
Consulting is responsible for all customer specific assignments involving consulting hours. Consulting only delivers consulting hours that are related to Dialog Manager solutions to ensure a common frame of reference among consultants. All consultants in DM Software are capable of advising on and adapting a Dialog Manager solution. Consulting delivers services within, among other areas, needs analysis, project management, design, implementation, documentation, workshops and education.
When a Dialog Manager solution is to be implemented a person from Consulting is appointed as contact person and primus motor through all project phases. At the same time the contact person is DM Software’s project manager responsible for needs analysis, prototyping, education, implementation as well as completion of Delivery Test. To the extent necessary the contact person will involve colleagues with the necessary qualifications to solve specific assignments, which may arise during the implementation, in order to ensure that the implementation is completed meeting the highest standards in a minimum of time.
Support & Education
is responsible for DM Software’s Support Center, which offers hotline support for all our customers as well as education of all kinds of users and administrators of Dialog Manager solutions.
Support & Education gives external as well as internal courses. All courses consist of a combination of theory and practice, and they are most commonly held in DM Software’s training facilities with room for 10-12 persons at a time. The individual course participants, or pair of-, will have a PC at their disposal on which the practical assignments are completed.
Support & Education is typically involved two or three times during the implementation of a Dialog Manager solution. Firstly, the customer’s project group is trained in order to subsequently carry out workshops and prototyping as efficiently as possible. Secondly, training is given to a wider collection of customer employees, who typically participate as pilots/testers during the implementation itself. Thirdly, and finally, many companies wants a customer specific manual, with matching training, which the rest of the employees are to attend immediately before the Dialog Manager solution is deployed in production.
