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An efficient sales force is crucial to success in today’s competitive environment. You must be able to take advantage of all sales opportunities, target the best prospects, and have the most accurate understanding of the sales pipeline. To work effectively, the sales force must have tools that enable them to manage, understand, and accelerate the opportunities and purchasing decisions. Dialog Manager is the solution planning and execution of all types of sales interactions with prospects and customers—and to do so across all communication channels. It gives organizations the tools to coordinate sales efforts across the entire customer life cycle and provides sales professionals access to critical real-time information through Web interfaces, disconnected laptops, wireless phones, PDAs, and other devices.
Optimize Sales with the Global Customer View
To be effective as a sales person you need perfect customer information as you move prospects forward in the sales cycle. Dialog Manager provides one-click access to all relevant customer information, from basic personal data, such as name, address, and phone number, to complete profiles, such as opportunity history, previous purchases, and personal preferences. Each person’s record is linked to businesses, accounts, households, products, forecasts, pipeline and all other relevant information. Every customer interaction, Web visit, e-mail or fax message, or phone call, is captured and leveraged. This provides the sales force with immediate access to the customer’s entire contact history regardless of channel. In addition, Dialog Manager can track a customer’s value to the organization to enable prioritization of sales opportunities based on lifetime value.
Shorten the Sales Cycles
With increased competition, and intense pressure to win new customers, managing the sales cycles is more important than ever. However, simply tracking contacts and opportunities is no longer sufficient. Today’s sales solutions must optimize the time a salesperson interacts with a customer, improving chances of closing the sale and, ultimately, overall customer loyalty. By delivering customer intelligence from across the organization into the sales cycle, Dialog Manager is the solution that sales people actually find valuable, because it helps them become “trusted advisors” and ensures their effectiveness in selling relevant and targeted solutions to their customers. With Dialog Manager, your salespeople will never be caught unprepared. By combining operational sales activities with customer information from other enterprise systems, sales people will be able to effectively shorten sales cycles and close more deals.
Drive Productivity Through Uniform Sales Processes
A common goal of sales automation is to increase the productivity of the sales organization by enforcing uniform sales processes across a distributed field organization. However often traditional sales automation solutions misses the mark by forcing the sales organization change existing processes. With Dialog Manger you have the ultimate flexibility to either model existing sales processes or easily, without any technical skills needed, create new ones. Further Dialog Manager allows you to workflow enable your sales processes and provide proactive alerts and notifications to ensure that all steps in the process is fulfilled before a prospect can be moved forward in the sales cycle and the forecast. As a result you are always ensured accurate forecast information while at the same time improving the overall productivity of the sales force.
Get Sales Pipeline Insight
A unified overview of all sales activity across the extended enterprise is one of the key benefits of Dialog Manager, which enables you to analyze and gain deep understanding of your entire business from a top line revenue perspective. These insights include key performance indicators, such as reality versus forecast, closure rates, lead quality and other relevant measures of the sales force performance. Analysis can be done per individual sales person or can be automatically rolled up to territories, regions, products, product lines as well as dimensions.
Dialog Manger enables sales management to improve the overall effectiveness of the sales organization, as they are empowered to analyze all aspects of a field operation. Additionally they can receive automatic alerts and notifications, when important events occur such as when a deal closes on a key account or if a competitive loss needs further research. Deep business insight enables you to run a more efficient sales force; Dialog Manager will increase deal closure rates and revenue.
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