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Customers have come to expect that you at all time have an integrated view of their interaction history – no mater who they speak to in your organization. With Dialog Manager you are able to, for the first time, to bring together all information about customer into one single virtual data model. Whether its billing information resides from your accounting system, product availability information from you ERP system or other information from existing systems and data sources Dialog Manager is designed to enable consolidation into an actionable a single view of customers. Consequently, your customer will experience that you are easier to do business with while your organization is lifted to new levels of effectiveness.
Integrate E-Commerce into the overall CRM strategy In many ways the Internet is merely another customer touch point and organizations are finding that an E-Commerce initiative must be firmly rooted in the overall CRM strategy. Dialog Manager allows you to seamlessly integrate E-Commerce systems with the CRM platform enabling full awareness across sales, service and marketing of customer interaction originating from your web site. As customer are placing orders via the web your sales force can notified and when customer inquieres are submitted on your web site they can be routed automatically to the customer service organization. Further, the marketing department can leverage the wealth of customer data to optimize campaign planning. Dialog Manager lets you bring together the old and new economy for a truly unified approach to CRM.
Make Customer Loyalty Quantifiable
Traditionally the concept of loyalty is hard to define, let alone quantify. Typically organizations discover that their definition of the term is disconnected from the need to systematically quantify the information in order to improve loyalty. Loyalty Manager offers the markets first framework that not only accurately monitors and analyzes customer loyalty but also makes the information quantifiable. Through a graphical three by three matrix loyalty is mapped to the individual customers value to your business and can easily be analyzed by segment, product, department, branch, division or along other relevant dimensions. With Loyalty Manager you can effectively take guesswork out of loyalty assessment and get a clear and objective understanding of the state of your business.
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