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To the pallet of CRM-related products and solutions, DM Software adds a variety of service and support plans. With customer implementation successes in mind, DM Software has developed services that complement the different challenges that customers are facing. That being during the pre-implementation strategic planning processes, during the actual software- and organizational change management processes, and last but not least aiming at the post-implementation follow-up and maintenance tasks.
However, the ever-returning question remains whether to define service tasks as in-house responsibilities or as tasks that are best solved by your expert software supplier. Generally speaking, the purchase vs. DIY dilemma is in most cases not a question of having the necessary in-house competences – but an investment and ROI issue. Although Dialog Manager is a transparent application it may take an expert considerably shorter time to ensure the data import/export quality, for instance, that is necessary and legally required within the Financial Services industry.
Service plans range from basic short-term consultancy and educational services to long-term upgrade and monitoring services. Use the links below to view details on the various services products offered by DM Software.
- Stage-Gate Methodology
- Professional Services: Workshops and onsite Consulting
- Education: Class Courses and Custom Education
- Support: Hotline and Emergency services
- Financial Services: Leasing
- Managed Services: Hosting and Monitoring services
- Maintenance: Upgrade services
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