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Professional Services constitute a variety of service plans within the two main areas of Workshops and Consulting. Together these services will help guarantee successful and profitable Dialog Manager implementations. In other words, the primary focus is the pre-implementation strategic planning processes (Workshops) as well as implementation and change management related processes.
Workshops
DM Software offers three different kinds of workshops, which together constitute a "Proof of concept" that helps ensure an efficient and targeted implementation process:
Off the shelf Workshop service products include:
Business Workshop
Technical Workshop
Prototyping Workshop
Consulting
DM Software offers a wide variety of beneficial Consulting services that can be used prior to-, during- and following the installation implementation process. Consultants help ensuring that the strategy and intent of the application project are implemented as accurately and – of course – as effectively as possible. Among other service areas consultants contribute with project management, system design and integration, business process design and general sparring through uncovering demands and further development of the CRM system.
Off the shelf Consulting service products include:
Configuration
Development
Project Management
Project Development
QA
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