Education

Implementing CRM opens up for all sorts of possibilities - yet success is far from guaranteed beforehand. The road to success with CRM much depends upon employee acceptance. Giving employees insight into the qualities and methodology of the system is one important level for this challenge.

DM Software has developed an educational program based on participants’ current level in order to give them a detailed knowledge of the specific Dialog Manager elements they will be using daily. Both STANDARD as well as INSTALLATION SPECIFIC courses are available.

Knowledge based Degree Of Use (DOU)
Optimum CRM Degree Of Use (DOU) is established when users experience significantly increased efficiency and work joy when performing their daily tasks. When they find themselves able to take show initiative and be involved - as active participants - in the implementation process.

As a result, DM Software has established a course program that makes users able to fully utilize the solution created through Dialog Manager. All experience indicates that efficiency and work joy increases significantly while data discipline is maintained, and both user and company expectations are more than fulfilled.